Terms and Conditions

Last updated: May 20, 2024

Welcome to Bitzel’s Chocolate (“Company,” “we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your use of our website, www.bitzelschocolate.com (the “Website”), and any services, features, or content provided through it (collectively, the “Service”).

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

1. Use of the Website

You may use our Website only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Website in any way that violates any applicable federal, state, local, or international law or regulation.

  • Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Website or any server, computer, or database connected to the Website.

  • Use any automated system, including bots, scrapers, or similar tools, to access or copy any material from our Website.

We reserve the right to suspend or terminate access if we believe your use violates these Terms.

2. Products and Orders

All products listed on our Website are subject to availability. We reserve the right to discontinue any product at any time or to change prices without notice.

When you place an order, you agree that:

  • All information you provide is true, complete, and accurate.

  • You are authorized to use the payment method provided.

  • Orders are subject to our acceptance. We may refuse or cancel an order for any reason, including suspected fraud or errors in product information.

If your order is canceled after payment, you will receive a full refund.

3. Shipping and Delivery

We make every effort to ensure your products arrive safely and on time. Delivery times are estimates and not guarantees.
Delays may occur due to weather, carrier issues, or other unforeseen factors beyond our control.

Once your order has been shipped, risk of loss passes to you. Please inspect your order upon arrival and contact us immediately if any items are damaged or missing.

4. Returns and Refunds

We want you to love your purchase. Due to the nature of our products (chocolate and perishable items), we generally do not accept returns once the item has been shipped.

However, if you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery at info@bitzelschocolate.com.
We’ll review your request and may offer a replacement or refund at our discretion.

5. Intellectual Property

All content on this Website—including text, images, logos, graphics, and product designs—is the exclusive property of Bitzel’s Chocolate or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, distribute, or create derivative works from any part of the Website without our prior written permission.

6. Links to Other Websites

Our Website may contain links to third-party websites or services that are not owned or controlled by Bitzel’s Chocolate.
We are not responsible for the content, privacy policies, or practices of any third-party sites.

Use of third-party websites is at your own risk, and we encourage you to review their terms and privacy policies.

7. Limitation of Liability

To the maximum extent permitted by law, Bitzel’s Chocolate and its officers, employees, or affiliates shall not be liable for any indirect, incidental, or consequential damages arising out of your use of (or inability to use) the Website or any products purchased through it.

In no event shall our total liability exceed the amount you paid for the product giving rise to the claim.

8. Disclaimer of Warranties

All products and services are provided “as is” and “as available,” without warranties of any kind, either express or implied.
We do not guarantee that the Website will always be available, error-free, or secure.

9. Indemnification

You agree to defend, indemnify, and hold harmless Bitzel’s Chocolate, its affiliates, and employees from and against any claims, damages, liabilities, losses, or expenses (including attorney’s fees) arising from:

  • Your use of the Website or products,

  • Your violation of these Terms, or

  • Your violation of any law or third-party rights.

10. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business or legal requirements.
When we do, we will post the new version on this page with an updated “Last updated” date.
Continued use of the Website after changes are posted constitutes your acceptance of the new Terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.
Any disputes arising under or relating to these Terms shall be resolved exclusively in the courts located within the United States.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

? Bitzel’s Chocolate
✉️ info@bitzelschocolate.com
? www.bitzelschocolate.com/pages/contact